Great service counts for everything

This is a ‘does’ what it says on the tin title. For me, great service goes a long way, and I’ll recommend the company offering such great service as much as I can to anyone that will either listen or read.

One such company, or company outlet, is Games Workshop Exeter. Ever since my eldest daughter started to get interested in Warhammer 40k and Warhammer Fantasy, I’ve been a regular customer, spending far more than I like to admit to, and far more than I would ever want my wife to find out about.

I’m also painting a lot more than I have been in the past. Upon completing roughly 60 Cadian infantry, I thought it would be best to varnish them so that they stayed forever perfect. That’s when things went well and truly wrong.

‘Cool snow effect!’ says my wife as I sit forlornly at the table, wondering why on earth 10 of the figures I’ve painted have indeed got a snow-like effect on them. After I explained that a snow effect wasn’t exactly what I was trying for, I tried to scrape it off. That was another big mistake.

So, like the avid Facebook user I am, I jumped onto the Games Workshop Exeter facebook page and had a whinge. The manager replied very quickly and asked that I take my damaged Cadians and Space Marine Scouts down to the store, along with the Purity Seal that had caused all of my angst in the first place.

Like most English, I steeled myself for a marathon whingeing session which would see me leaving the shop with some half-arsed excuse and a load of wrecked figures. I couldn’t have been more wrong. Not only did they replace the figures that were damaged with entire boxes of figures, namely the Cadian Command Squad, Space Marine Sniper Scouts and Cadian Shock Troopers as well as a new can of Purity Seal. Granted, that doesn’t make up for the fact that I now have to paint them all again, but I can’t fault the staff of Games Workshop Exeter for their fabulous service, with absolutely no quibbles. I didn’t have to bargain, to whinge, to shout, nor even to resort to holding my breath.

The staff at Games Workshop Exeter are excellent. If you’re in to buying Games Workshop products, I heartily recommend you come shopping in Exeter.